Privacy Policy
Last updated: 29 July 2025
Introduction
Ty Caredig (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
This policy applies to our website and all related services. By using our website, you consent to the data practices described in this policy.
Information We Collect
Information You Provide Directly
When you use our contact form or communicate with us, we may collect:
Name
Email address
Phone number (if provided)
Company name (if provided)
Message content and any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Device information
Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
How We Use Your Information
We use the information we collect for the following purposes:
Legitimate Business Interests:
Responding to your inquiries and providing customer service
Improving our website and services
Analyzing website usage and performance
Maintaining website security
Legal Compliance:
Complying with applicable laws and regulations
Protecting our legal rights and interests
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
Legitimate interests for website analytics and improvement
Consent when you submit information through our contact form
Legal obligation when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
Contact form submissions: Retained for 2 years or until inquiry is resolved
Website analytics data: Retained for 12 months
Legal records: Retained as required by applicable law
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data
Right to object: Object to our processing of your personal data
Right to withdraw consent: Withdraw consent for specific processing activities
To exercise these rights, please contact us using the information provided below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Third-Party Services
Our website is hosted on WordPress and may integrate with third-party services. These services have their own privacy policies:
WordPress.com/WordPress hosting providers: Subject to their respective privacy policies
Analytics services: If used, subject to provider’s privacy policy
We recommend reviewing the privacy policies of any third-party services you interact with.
International Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR, including adequacy decisions or standard contractual clauses.
Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a new “Last updated” date.
Data Protection Officer
For data protection matters, you may contact our Data Protection Officer at: [Insert contact information if applicable, or remove this section if not required]
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Ty Caredig
Email: hr@tycaredig.co.uk
Phone: 03300 577271
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your personal data appropriately:
Information Commissioner’s Office
Website: ico.org.uk
Phone: 0303 123 1113